Skill set
• Demonstrated achiever with the ability to work well both independently and interdependently
• Strong leadership skills with an extensive management background
• Excellent interpersonal skills, including ability to speak with individuals and groups
• Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively
• Enthusiastic about interacting with and engaging community members and individuals
• Skilled in Microsoft Word, Excel, Power Point, Outlook, Adobe, and Internet
Experience
Favor, Operations Manager
February 2014 - Present
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Favor, New Market Launcher
April 2015 - May 2016
• Proven track record of successful execution of business development strategy/operations
• Recruit, train, and support the initial team of Runners in new markets
• Travel the city to evaluate and distill a city’s unique geography into operational knowledge
• Build a community of Runners and help to identify key in-market hires
• Develop and execute creative marketing promotions
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The Coffee Bean & TEa Leaf, General Manager
October 2011 - September 2013
• Responsible for all aspects of opening two new locations in Austin, Texas including:
-marketing and community outreach to attract new customers
-educate potential customers about products and services
-hiring an opening team to ensure financial success for new locations
• Complete daily and weekly reports for upper management on a daily and weekly basis
• Coach team members to meet and exceed company goals and agendas
• Responsible for daily operations of store, including: creating staff schedules, delegating tasks, ordering product, and managing daily financial transactions
• Managed staff of approximately 20 members with duties including: hiring/termination, annual evaluations, training, employment counseling, and team building
• Worked with other store managers and district management to ensure successful operations of the store
• Interacted with and maintained consistent customer base
• Organized and participated in numerous community/charity events
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Starbucks Coffee Company, Store Manager
January 2005 - May 2008
• Responsible for daily operations of store, including: creating staff schedules, delegating tasks, ordering product, and managing daily financial transactions
• Completed daily, weekly, and monthly reports including: profit and loss reports, payroll reports, and store standards reports
• Managed staff of approximately 20 members with duties including: hiring/termination, annual evaluations, training, employment counseling, and team building
• Worked with other store managers and district management to ensure successful operations of the store
• Interacted with and maintained consistent customer base
• Organized and participated in numerous community/charity events
Interest
RUNNING
GOLF
READING